Returns & Exchanges
At jqwholesale.com, we strive to ensure your inventory is always stocked with quality fashion, but we offer a 14-day return window for items that do not meet your expectations. All return items must be in their original, unwashed, and unworn condition with tags attached to qualify for a refund or store credit.
Initiate Your Request
Log in to your wholesale account and visit the 'Order History' section to select the items you wish to return and submit a formal request.
Receive Authorization
Our team will review your request within 48 hours; once approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack and Ship
Securely pack the items in their original packaging, clearly mark the RMA number on the outside of the box, and ship the parcel to our distribution center.
Quality Inspection & Refund
Once our warehouse team inspects the returned goods for quality compliance, your refund or credit memo will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing